Privacy Policy

Last Updated: February 2026

1. Privacy Overview

TOKK™ applies privacy‑by‑design principles.

Welcome to TOKK, We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent assistant device and related services.

2. Information We Collect

Account info, usage data, device data, voice input (if enabled), and health data with permission.

2.1 Information You Provide

• Account information: name, email address, phone number, password
• Profile information and preferences: age, weight, gender, goals, equipment, fitness condition, preferred workout times
• Emergency contact: name and email address for someone TOKK™ will reach out to if you trigger an emergency
• Voice commands and interactions with TOKK™: what you write or tell on the app through prompts
• Communication data when you contact our support team

2.2 Automatically Collected Information

• Device information: model, operating system, IP address
• Usage data and interaction patterns
• Location data, if you grant permission
• Diagnostic and performance data

3. How We Use Your Data and Information

• To provide and maintain TOKK™ services
• To improve our AI assistant's accuracy and responsiveness
• To personalize your experience
• To communicate with you about updates and new features
• To ensure security and prevent fraud
• To comply with legal obligations

3.1 How your Personally Identifiable Information (PII) is Stored

• Your personally identifiable information, including email address, phone number, and name, is stored using industry-standard authentication services with enterprise-grade security controls. This data is encrypted both at rest and in transit, and stored in secure data centers in the US.
• TOKK™ will not provide or sell your personal information to third parties.

3.2 How your Personally Identifiable Information (PII) is Used in Conjunction with AI Systems

TOKK™ maintains technical and organizational measures to ensure a strict separation, including infrastructure, network and architectural controls that prevent AI systems from accessing authentication databases.

TOKK does not use public AI services or chatbots. Our AI-powered coaching operates within a private, enterprise-grade infrastructure with strict data isolation controls.

• PII Isolation: Your email, phone number, and account details are stored separately from AI systems and never included in coaching interactions
• Limited Personalization: Only your first name is used by the AI to create a friendly, personalized experience
• Anonymous Processing: All wellness coaching conversations are processed without any identifying information that could link them to you
• No Training on Your Data: Your personal conversations and data are not used to train or improve AI models
• AI models operate within a managed infrastructure that provides contractual guarantees against data retention and model training on customer data.

3.3 How your Profile and Preference Information is Stored and Used

All information you provide and that is generated from your direct input are stored separately from your PII in our secure database infrastructure. All data storage and processing is performed by certified service providers who meet industry security and compliance standards.

• Profile information and preferences includes age, weight, gender, goals, equipment, fitness condition, preferred workout times, emergency contact information (name, phone number and relationship to you)
• Your coaching preferences, activity patterns, sleep data, and nutrition information
• Your prompts and TOKK™responses to them
• This information is used by TOKK™ to provide personalized, efficacious and safe coaching recommendations.
• The information you provide about your emergency contact is used to help you in case you trigger an emergency alert. A text message will be sent to them with your location, if you consent to share it, so they can provide you with assistance in that situation.
• TOKK™ will not provide or sell your personal information, including profile, preferences or data generated from these to third parties.

3.4 How Your Voice is Stored and Used

When you speak to TOKK™:

• Your voice is converted to text on your device using iOS speech recognition
• The voice audio is immediately discarded, never stored anywhere
• Only the text version is sent to TOKK™ services and AI providers
• Your actual voice recordings never leave your device

No voice data is stored on our servers or shared with AI providers. TOKK™ never hears your actual voice.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who are necessary in operating our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4.1 App Analytics

We collect anonymous usage and performance data to improve TOKK's functionality and user experience. This analytics data:

• Contains no personally identifiable information (PII) or confidential data
• Is aggregated across all users and cannot identify individual users
• Includes only technical metrics such as app crashes, feature usage patterns, and performance data
• Is used solely to enhance app stability, optimize features, and guide product development

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

7. Health & Wearable Data

Health data is used only for fitness features and never sold.

8. Advertising & Analytics

Only non‑personal data is used.

9. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Active Account Data: Personal information and wellness data are retained while your account is active
• Account Deletion: When you delete your account, your personally identifiable information is permanently deleted within 30 days, except where we are legally required to retain certain records
• Coaching History: Anonymized, de-identified coaching data may be retained for service improvement and analytics, but cannot be linked back to you
• Legal Requirements: Some data may be retained longer to comply with legal obligations, resolve disputes, enforce our agreements, or as required by applicable law

10. Your Rights

Access, delete, correct, or port your data.

11. International Transfers

Data may be processed globally with safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact

Email: privacy@tokk.ai